A reply within one working day
From someone who would work on it, not an inbox rota. If your situation is not something we can help with, we will say so and point you at someone who can.
You do not need a brief or a budget to start a conversation. A description of what is not moving is enough — working out what to do about it is our job, not yours.
Every inquiry is read by the people who would actually do the work. No qualification call with someone who then hands you over.
The first conversation is not a pitch. If we are not the right fit we would rather find that out in thirty minutes than in three meetings.
From someone who would work on it, not an inbox rota. If your situation is not something we can help with, we will say so and point you at someone who can.
We ask about the business, the numbers and what you have already tried. You get our read on the call itself, not a week later.
Where we think it is leaking and what we would do about it, in writing, whether or not you go ahead.